All Goods supplied by us come with a Consumer Guarantee

Under our Consumer Guarantee, the remedies available to you will depend whether the fault with the goods is major or minor fault.

If the fault with the goods is a minor fault and may be remedied, we are obliged under the guarantee to remedy the fault within a reasonable time frame with no expense to you.

If the fault is a major fault, you can either :

  i) reject the faulty goods and seek either a refund or replacement

  ii) keep the goods and ask for compensation to make up the difference in value caused by the failure.


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.